Customer Success:

SEARADAR is not just a yacht marketplace that is always ready to sell a boat, but never here for you, if something goes wrong. We’re a concierge service – that means we have a special team of “superheroes” called Customer Success.

Why pick a concierge service over a marketplace?

From basic tasks like changing or canceling the boat, support with crew list and paperwork to personalized itineraries and skipper replacement at the last minute. See for yourself what we can do!

If you haven’t found a boat for your next charter yet, let us do it for you:

Answer a few simple questions, and we’ll send you a personalized selection in WhatsApp within 10 minutes.

Find a yacht

Everything is possible for us!

Ivanka Nedelchuk, Head of Customer Success department, shares the superpowers of her team:

✅ Need to save your Seychelles vacation?

We've got you! Take our customer, Skipper P., for example: his two-week charter was at risk due to boat damage from a previous trip. Despite delays and denials from the charter company, we swiftly arranged another boat, covered the cost upfront (hoping for reimbursement — which never came 😅), and saved his vacation.

✅ Need to find a skipper just a week before your charter?

No problem! Even if your skipper cancels last minute and your charter is set to begin in the peak of Croatia's sailing season, we’ve got you covered. If the charter company can’t find a replacement, don’t worry — we have our connections 😉

✅ Need help planning your itinerary?

Just reach out — whether it's before or after booking your boat, or even if plans change along the way.

Try it by yourself:

Answer a few simple questions, and we’ll send you the personalized selection of yachts in WhatsApp within 10 minutes.

Get a personal offer

✅ Looking for the perfect private beach for a photo shoot during your charter?

Leave it to us! While preparing a recent charter, we found out that our customer, A., wasn’t just booking a great catamaran in the Seychelles — he was planning his wedding trip! He asked if we knew a secluded beach for a photo shoot, and of course, we did. We can’t wait to see the pictures after his charter! 🙂

✅ Need help to prepare for your first charter?

We’ve got you covered! Last year alone, we sent over 1000 charters to sea, so we know yachts inside and out. Our team is here to assist with paperwork, boat acceptance checklists, handling unexpected situations, and guiding you every step of the way. You'll be a true sea wolf on your next charter!